Refund policy

Return and Refund Policy

At Yum Brands Inc, we believe that the heart of every home is the kitchen. We take immense pride in equipping your culinary space with high-quality heat-resistant oven mitts, elegant place mats, and ultra-absorbent cleaning cloths. We want you to be absolutely delighted with every item that enters your home. However, if a product doesn't meet your expectations or if you simply change your mind, our Return and Refund Policy is designed to make the resolution process as seamless and stress-free as possible.

30-Day Peace of Mind Return Window

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • Kitchen textiles (such as dishcloths, oven mitts, and placemats) must be free from cooking odors, stains, grease, or pet hair.

  • The item must remain in its original packaging with all original tags, inserts, and labels attached.

  • You must provide a valid proof of purchase (such as your order number or purchase confirmation email).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Items showing signs of use, washing, or exposure to high heat/stains after delivery.

  • Customized or personalized kitchen products.

  • Clearance, final sale, or promotional gift items.

How to Initiate a Return

Initiating a return is quick and straightforward:

  1. Contact our Customer Care team at [email protected] within 30 days of receiving your package. Please include your order number, the item(s) you wish to return, and a brief description of the reason.

  2. Our support team will review your request within 24 to 48 business hours and send you detailed instructions on how and where to send your package.

  3. Securely pack the item(s) in their original packaging to prevent damage during transit.

  4. Send the package to our designated return warehouse:

    Return Address:

    Yum Brands Inc

    Attn: Returns Department

    815 N Branson

    Marion, IN 46952

    United States

Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect our kitchenware before shipment, but we understand that mishaps can happen during transit. Please inspect your order upon receipt. If you discover that an item is defective, damaged, or if you received the wrong product, contact us immediately at [email protected]. Include clear photos of the issue along with your order details. We will evaluate the issue promptly and send a replacement or issue a full refund at no extra cost to you.

Return Shipping Costs

  • Customer Responsibility: If you are returning an item due to buyer's remorse or personal preference (e.g., color mismatch, change of mind), you will be responsible for paying your own shipping costs for returning the item. Return shipping fees are non-refundable.

  • Store Responsibility: If the return is due to our error (e.g., damaged in transit, defective product, or wrong item sent), Yum Brands Inc will cover all return shipping costs or provide a prepaid return label.

Refund Processing

Once your return is received and thoroughly inspected at our Marion, IN facility, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Please remember that processing times may vary depending on your bank or credit card institution. If more than 15 business days have passed since your return approval and you have not received your refund, please reach out to us at [email protected].